After each project third-party research firm Client Insight interviews Affinity Kitchens clients to give us an honest assessment of how we did. We use this objective feedback to gain insight into how we can improve. The testimonials below are from Affinity clients.
"Affinity Kitchens are more passionate about their craft, and their craftsmanship standards are very high compared to others I have worked with. For anyone who could afford them, I would say that the finished product is superb. They never leave a job unless you are completely satisfied, and Jamie, their Field Supervisor, has an eye for getting details right that most people would miss."
"I recommend Affinity Kitchens all of the time. Their Designer, Debbie Miller is unbelievable to work with. She pays attention to details, she explains everything to my clients and me about the do’s and don’ts . She always gives us lots of options. I have used Affinity since 2004. Affinity Kitchens’ people are by far the best. If there is ever a problem, you never have to chase them down. Actually, they point out things that no one else would even see. They know what they are doing, they have been there a long time, and work well together."
"Norman McLash has been in the industry for as long as I have, and he has a ton of experience in Interior Design. He understands design. Whether it is cabinets for a kitchen, a bathroom, or anywhere in the home, Norman is knowledgeable, and he is willing to go the extra mile as far as design or budget to satisfy. I recommend Affinity Kitchens to Clients and Contractors. I work with Affinity a lot. They are dependable in their product and their ability to deliver."
"Affinity Kitchens has a quality product and very good service. There was no question of going anywhere else when it came to remodeling our bathroom. Affinity did our kitchen a few years back. What I value the most is the quality of the cabinets."
"Debbie Miller was a delight to work with. Debbie’s creativity, her professionalism, and her attention to detail is why I decided to use Affinity Kitchens. I value their expertise. Since I didn’t know what I didn’t know, I appreciated that they were there to guide me. I would strongly recommend Affinity Kitchens if they have the budget for it. They have a beautiful product. Their staff gave me quite an education about their products. They all exceeded my expectations."
"Everything that Affinity Kitchens has done for me has been perfect. I love working with their Designer, Beth Martinec. She listens and she understands. Everything she did was wonderful."
"Theresa Franklin was wonderful. She came by our house to show us samples. She was extremely helpful in helping me pick out pulls, and other options. She went above and beyond, helping me choose the flooring, and she also helped to save me money on the appliances by getting me a deal. She was amazing. The people at Affinity Kitchens are very professional, punctual, and did exactly what they said they would do. We appreciated everyone’s patience, and their professionalism."
"Tim Huber really took the time to get to know us, and understand the functionality and design style we were looking for. He then showed us a range of options for us to choose from. He answered all of our questions, and made himself available at every stage of the remodel. Tim was the ultimate reason for our decision to go with Affinity. The end result in the design and functionality of the kitchen is what I value the most."
"This is the second time we have used Affinity Kitchens and worked with Debbie Miller. The first time was such a great experience because she has a feel for what we want and like. She is always on top of things. She has been to the house a few times, and she was still very involved. I met with Affinity’s Installer, Mike, every day and he explained everything. He showed us how things worked and was very professional. Affinity Kitchens’ staff were professional, they listened, and the result was wonderful."
"Tam Newell spent a lot of time refining our original design. The kitchen is the most important room in the house, and we relied on her expertise. She referred our Contractor to us, and then stayed on top of the project to make sure everyone was on the same page. She was very professional, service oriented, she knows her stuff, and is a nice person to deal with. Affinity Kitchens is reliable. They stand by their timeline, and are competent in doing this scope of work. Affinity Kitchens follows through, and it was wonderful to do business with them."
"During the remodel there were a couple of pieces that did not fit right. Affinity Kitchens’ staff did everything they could to resolve the issue. They finished ahead of schedule. They are professional, and stand behind their product. The design process was exceptional. Theresa Franklin was professional and personable. We liked her knowledge and her ability to listen. She made changes and additions efficiently."
"I think the suggestions that Tam Newell gave were excellent. They were ideas I hadn’t thought of. She made very good suggestions, and she was there when I needed her. Everyone was very helpful. They were all professional, and made sure things were to my satisfaction."
"When I first called Affinity Kitchens, they put me in touch with Theresa Franklin. Then I went to meet her and got a good feeling from her pleasant disposition. I had a budget, and Theresa was respectful of that. I thought Theresa was amazing. She went above and beyond. Theresa introduced us to everyone at Affinity, even in the back office. I value the expertise of the team, and I am delighted with my kitchen."
"We just clicked with Norman McLash. He had very good ideas, and was experienced enough as a Designer to know how to listen to our needs and come up with an appropriate design. The cabinets are high end, and the staff are experienced and meticulous in their work."
"Affinity Kitchens have a good cabinet selection. Their staff are professional and knowledgeable. The cabinets are absolutely beautiful, and Theresa Franklin did an incredible design."
"Affinity is the best at what they do. Theresa Franklin really listened to find a way to achieve my vision. She was attentive to what my needs were, she understood what I wanted, and she guided me, to help me get the look I wanted. Theresa is very professional, and very detailed, and that is the mark of a good Designer. I have done many renovations before, and I can tell when somebody knows what they are doing. Their Installer, Mike, demonstrates attention to detail, and he got it right the first time. He thought things through, and he involved me in the process. I appreciated his honesty. "
"Debbie Miller is a very good listener. I have worked on projects with her in the past, and I like her flexibility when working with me, and my Designer. She never stops working on the project until it is right. I had done 5 bathrooms, and a full kitchen remodel, all with Debbie as the Designer. I like Affinity’s creativity and their attention to detail. I value their wonderful products."
"Beth Martinec is incredible, I give her a 5+ the whole way. She went above and beyond the realm of her responsibilities to make sure that we were satisfied. Overall they are professional, they really listened to what I was trying to achieve, and they did a good job. We have a beautiful kitchen. I am doing another project, and I am using Affinity Kitchens again."
"From the beginning to the end it was a flawless remodel. Affinity was easy to deal with, and everyone explained in detail what was going to happen and what to expect. I have done other kitchen remodels and it can be very stressful. This one wasn’t."
We have a working history with Affinity. I am happy with Affinity and we will definitely work with them and Ray Kant, their Designer, again. We were pleased with the quality of the installation.
"Deborah Vinopal is very easy to work with. I have done a lot of remodels, and this was the easiest. It was a difficult job that was executed seamlessly. It was a retrofit and the cabinets had to be sourced out, and they did an excellent job at matching what was there. I value the ease in which we got the job done, and completed without complications."
"Ray Kant actually initiated ideas that I didn’t envision. He saw my project better than I did. I am not experienced in remodels, so Ray was a great help. The Installer, Bill, was great. He even remembered doing the last project here. It is an older house and has its quirks, so it needed some custom fitting. Bill knew his job and did it well. I think the craftsmanship of the remodel is excellent."
"We have worked with Tim Huber at Affinity Kitchens on a previous project. He was very efficient with his time. I valued the showroom and the design process. The quality of the work also stands out for me."
"All of their employees are smart, professional, and respectful. Affinity Kitchens is my “go to” place. I would use Affinity again without hesitation. I was so impressed that they took the time, and trouble to find my original plans from 13 years ago. They have an eye for design. They are honest, and stand behind their products. Their products are of high quality, and they are well priced."
"Theresa Franklin was amazing. She was so different from other Designers I have spoken with. She was responsive, and made me feel like a valued customer. She didn’t pressure me either. She returned emails within the hour, even if it was a weekend, or an evening. She showed good follow through. She had great design ideas, and she was easy to work with."
"Affinity Kitchens Coordinator, Marco, was very thorough, and easy to work with. He had great communication skills. Their Designer, Ray Kant, followed up a lot. Many times he came out to see how it was progressing. He was even here when they installed the counter tops. What I valued the most was the end result. We have a gorgeous kitchen."
"This is my second project with Norman McLash. I think Norman understood how I wanted to design my home. My other home was completely different from this one. Two different homes, two different styles, and it is important that as a Designer, Norman was able to come up with totally different ideas to suit each home. I had a great overall experience for the second time. I am very happy with the outcome. The product is gorgeous, and the responsiveness of the staff is amazing."
"Affinity Kitchens’ Installer, Eric, did a tremendous job. He was always available to answer any comments, or concerns that I had. He was very courteous and took pride in his work. Eric did a great job, and you could see that he really cared. I value the outcome. It looks beautiful. Affinity did what they said they would do, and any issues were resolved very quickly."
"I am the kind of customer who is slow in making decisions. I appreciated everyone taking time for me. I did not know what I wanted, but I knew what I didn’t want. Beth Martinec helped guide me through the process of choosing options and the current styles, without my feeling embarrassed. I appreciated that Beth went over and above in helping to guide me through the purchase of the hardware that will stand the test of time."
"Beth Martinec listened beyond anyone I had ever met, and she was easy to talk to. We had ideas, she listened, and made recommendations. She would stop by if we had any questions, and we communicated through texts and emails, which made it easy too, it saves so much time. I am sure she is quite busy, but you would never know it. She took the time to make us feel like we mattered. The quality, and the craftsmanship of the cabinets were gorgeous. Affinity worked with our budget, and that was appreciated. Most of all they kept their word."
"Affinity Kitchens did very good work. They were professional and they completed the project on time. Designer, Tim Huber, was creative, he listened, and he was the selling point. He was easy to work with, and he did an outstanding job."
"Everything with this project went smooth. Affinity is just as good as they were ten years ago when we did our first project. We got exactly what we wanted. Norman McLash came up with a design that we would not have imagined. I was clear with our budget and Norman delivered on schedule. I will recommend them because of that."
"I would recommend Affinity because of Debbie Miller’s creativity and helpfulness, and the staff’s workmanship and professionalism. Affinity did everything they said they would do and they did it in a professional manner."
"Affinity staff went ‘over and above’ the call of duty. They responded promptly. The design by Norman McLash is fabulous. He was the bright spot of our project. We had a misunderstanding with Subzero and I could get nowhere with them. We called Norman and he intervened and made everything right. He just smoothed things out for us. Norman wanted to make sure we were completely happy with the result. I have a very functional kitchen and I cook a lot so that is important to me. I also have a very beautiful kitchen, it is like an art gallery. The result is fantastic."
"We strongly believe that you get what you pay for but Affinity’s standard exceeded our grandest expectations, we are very happy. Working with Affinity is seamless and painless. They make the process so easy. We have done a few remodels and we knew what to expect but our Affinity experience was just so easy."
"Ray Kant is superb, he is an expert Designer! I am very, very happy with Ray because he thinks about more than just the kitchen. He considers how it will fit into the whole house. I really appreciated that about him. I have already recommended Affinity. Everyone who sees our kitchen talks about how gorgeous it is. I am most happy with the end result."
"I did some research on cabinets companies in Scottsdale. We picked 5 companies to go see. After we met with Beth Martinec, it was an easy decision. Beth was the most professional, most experienced and it felt like she was the one that cared the most. Beth also has a construction background. She had great suggestions and was very helpful in the design process. She went above the call of duty with her perspective and input on design. I would definitely recommend Affinity Kitchens to others. Affinity has great Installers and the price is right."
"Affinity Kitchens’ showroom is ‘state of the art’. I had worked with Affinity on a project about 10 years ago. A lot of things have changed in the industry but Affinity’s customer service is as good as it was 10 years ago. Tim Huber is knowledgeable, capable and personable, and Affinity’s quality meets and exceeds your expectations."
"Our project was actually done early. A week after the project was done, I noticed 4 other things that needed to be repaired. I thought they would give me some grief about fixing them but they didn’t. They just came and did the work. At the end of the day, it was all good. Affinity’s staff were excellent. They are nice people with great attitudes."
"I have recommended Affinity because they are easy to deal with. They were also helpful, knowledgeable and reliable."
"I value Tim Huber’s vision the most. He was observant and came up with a design that neither I nor my architect could come up with. His work is magnificent and it was a pleasure to work with him. Tim has a lot of skill. We ended up with a great result."
"I would recommend Affinity Kitchens because Affinity’s operations group has amazing customer service. I already have recommended them to a friend."
"Tim Huber is fabulous. He really listens, is very responsive, and is a joy to work with. He is very professional, very creative and a terrific person. If someone was looking for a new kitchen, I would recommend Affinity Kitchens because I had a great experience with them and with Tim."
"Norman McLash’s talent was especially appreciated because of how difficult our space was. We have an older home and so every inch mattered. Norman was able to balance the beauty and the function and work with the space to come up with a beautiful result. It is breathtaking. We couldn’t have everything but Norman wanted us to have as much as possible. He did a great job."
"The project was done on schedule. That is why I go back to Debbie Miller and to Affinity. They bend over backwards to get things done right. I like working with Debbie because she is complete, precise and is very creative. She can come up with a good design with any space that I give her. I do recommend them because they are so professional. All of Affinity’s staff are personable and enjoyable people to work with."
"I just believe their product is well finished and the quality is immediately visible. The Design that Ray Kant came up with was great. We have a quirky library/office area and there are only two 90 degree corners. Ray got creative and came up with a good design. But he also listened to my husband and worked with him to determine where the monitor, printer and TV would be. He listened and gave my husband the office he wanted. You can only do that by working with a company like Affinity Kitchens."
"I think Debbie Miller as an individual is professional. She has a lot of knowledge and she took the time to listen to what I wanted. She did hand drawings that were beautiful before she handed them off to the AutoCAD people. I think anyone would be pleased with the outcome if Debbie did the design."
"Norman McLash is just an extraordinary talent. I couldn’t have ever imagined that my kitchen would look this good. He takes the time to get to know you and understand your personality and how you use the space. The cabinets are truly designed for you and how you live. He came up with a design that I wouldn’t have thought of in a million years. It is really spectacular. Norman has an ability to re-envision the space."
"We have an outstanding result. We have a couple of real cool features in our kitchen that are not that common. One is a 4′ tall tambour door system that facilitates an appliance garage that is just wonderful. Theresa Franklin made suggestions and gave me lots of freedom to adjust along the way. It is just perfect!"
"I would recommend them because I like the quality of product and Affinity’s service. I got my original kitchen cabinets with Affinity back in 2006 and I have had no issues. I walk into my kitchen and fall in love with the cabinets every day. The design and product quality are very good, so I went back to Affinity for my bathrooms."
"I love working with Debbie Miller. This was the second kitchen she has done for us. She is phenomenal, very personable and very thorough. Debbie is talented and exceptionally thorough. I have done custom homes worth up to $2M to $3M and I have never worked with someone who could match Debbie’s skill and talent."
"Ray Kant was excellent. He took more than enough time, he was willing to change the design a number of times for us. Without him, we couldn’t have got it done and we don’t think we would have gotten the great result we got. Ray was completely engaged from beginning to the end. I think without Ray it wouldn’t have finished the way the project finished."
"I would recommend both Affinity and Beth Martinec because working with Beth was easy. It took months of planning but once we got connected with Beth, she really dialed in and got us what we wanted."
"It was an overall good collaboration with Tim Huber and I valued that. He gave us the guidelines we needed. What was most important to me was function. But I got a design that is beautiful and attractive. My kitchen has clean lines, is functional, classy and looks great. The function of it is overall outstanding. I completely trusted everything that Tim did and I looked for his recommendation and guidance on a bunch of things."
"All of Affinity’s staff are fabulous. I have never worked with a company where all their staff are friendly, knowledgeable, helpful, personable and understanding of a person’s needs. I cannot say enough good things about them."
"Beth Martinec was excellent. She listened to us, made drawings and gave us ideas. We viewed her schematics, she had it picture perfect and then we had more asks. We had 4 or 5 episodes like that and Beth was good about it. When we went back home in May, we gave Beth the keys and we showed up in October to look at it. It is now beautiful."
"Absolutely, I would recommend Affinity because I love working with Norman McLash. He is a good guy, he is creative and our personalities match. The personal side is important too. I am highly satisfied, Affinity has done an awesome job."
"We had problems with a few drawers, but Affinity resolved them quickly. We are very pleased. Affinity resolved any issues that we had along the way. Our high gloss contemporary cabinets are beautiful."
"The contribution and expertise of Tim Huber, the Designer, and Anthony, the Installer. They were great. I would certainly work with both Tim and Anthony again. I cannot say enough about them, they are exceptional. There is nothing that I can see that they could do better."
"I would recommend Affinity because pricing was fair, their product was good and they did what they said they would do in a timely manner."
"Affinity’s Designer was excellent. I found him to be very creative. He totally responded to my desire to be more economical."
As far as the treatment in the show room, the Affinity staff are friendly and their showroom is top notch. The rest of their process is good. This is the level of quality I want to deal with.
"Beth Martinec delivered exactly what we were after, so she did a great job of the design. I dealt with Marco, their Coordinator, quite a bit. He was really good. I think he helped us build trust in Affinity after Beth made the hand-off. He was always following up before stuff was delivered or people came to site. For us, that was really good. No one came to our site without us knowing. Everything was scheduled."
"Theresa Franklin is wonderful. Initially, Theresa just listened and I valued that a lot. She listened to everything that we were thinking about regarding this remodel. After she understood, she made some creative suggestions with very detailed explanations that were great that we hadn’t thought about. Theresa gave us exactly what we wanted."
"Norman McLash knows what he is doing and he kept in touch from beginning to the end. They did a great job. Where we had issues Affinity resolved them right away. There were no complaints or push back, they just addressed them and we moved forward. I would recommend Norman because of his creativity and his professionalism. Norman is also very kind. He is a great person!"
"It was a smooth process. The project was on time and on budget and we ended up with good looking product. We are pleased."
"I would definitely recommend Affinity because I had no issues. We made some changes during planning and Deborah Vinopal was good with that. Deborah was very patient and we ended up with a nice result."
"Beth Martinec was exceptional, she was professional, down to earth and friendly. She wasn’t pushy but she was comfortable telling us what she thought. We now have one of the best kitchens you can have. It is truly because of her input and knowledge. We have a showroom level kitchen and it has changed our whole house."
"I most definitely would recommend Affinity and their Designer. In fact, I already have recommended her to friends. They had wonderful customer service, and did everything they could to get the project done right and keep the customer (me) happy. Even when stressful situations occurred, they dealt with it gracefully. Every inch of the kitchen looks wonderful – it’s rare to find a company that will go the distance they did to complete the work."
"Affinity Kitchens did a good job and their Installer was good. If I was doing a project near or in the Valley, I would connect with Affinity Kitchens and Theresa Franklin, their Designer. I am happy overall and I have no complaints."
"I would recommend Affinity both for the quality of product and professionalism of their service. And I would recommend Norman McLash because he was a pleasure to work with. He would offer suggestions and also listen to what we wanted. He would make a suggestion and then ask us for feedback. It was really easy to work with him."
"I have been putting this remodel off for quite a well. My challenge was finding the right people for the job. Affinity Kitchens were the right company with connections to a group of highly trained professionals. Our project turned out very well."
"The best part was the interaction with Affinity’s Designer, Debbie Miller. She did such a good job of listening to our requirements and translating that into a design. She went out of her way to answer our questions and provide helpful resources."
"Everything is great. We are happy with the cabinets and Affinity’s Designer, Norman McLash is the best."
"I would recommend Affinity Kitchens for many reasons. It was Affinity’s thoroughness, the schedule and the good job of installation. Affinity did all the service and follow-up to complete any outstanding issues. It was all done in a timely manner."
"We have had experience working with other Contractors before, but Affinity Kitchens is unique. They do what they say they are going to and they do it in a conscientious manner. Theresa Franklin, their Designer, had good direction and advice. She was also meticulous with her measurements and that was a good indication for me. Affinity provides good quality cabinets and we are extremely happy with the final result of our project."
"Our project is very unique. The Design is great and the product is just as good as if it came from Italy. The price is much lower though. I would only do another project with Affinity Kitchens."
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